Ordering Information
HOW TO ORDER:
In Person: A catalogue doesn’t always do the products justice. Materials may be examined "live and in person" at our showroom in northwest Calgary (viewing and purchases by appointment only). Call for an appointment and directions. Our showroom is fully stocked and purchases can be made on the spot.
By telephone: Call 403-547-4422
Feel free to contact us with any questions, or if you are unsure of the total of your order. We will be happy to supply you with a quote.
By mail: Fill in order form completely, including
delivery charges. (If you prefer, a plain piece of paper will do as an order form.)
Mail (with payment, visa information or Purchase Order) to:
Science Is...
PO Box 64291
Thorncliffe RPO
Calgary, AB
T2K 6J0
By fax: Fill in order form completely, including
delivery charges. Fax to: 403-547-0235.
By e-mail: Send list to us. Contact Page.
NOTE: Applicable GST will be charged on orders to Canadian addresses.
DELIVERY / SHIPPING:
(Subject to change, also subject to possible oversize charges)Standard Delivery: If delivery is to be made within the Calgary city limits, the delivery charge is $15.00 for any size order. Anywhere else in Canada: Usually 10% of the dollar value of the order, $15.00 minimum delivery charge. We normally use regular Canada Post, but courier service is available (courier cost depends on size of order). Be aware that chemicals and other dangerous goods may have to be sent via courier.
Calgary: Don't want to pay delivery charges? No problem. There is no delivery charge if items are picked up and paid for at our showroom in NW Calgary OR at a convention, trade show or seminar. Please call for location of showroom.
Super Rush Delivery: Same day (As in: HELP! I have to teach that lesson THIS AFTERNOON!). Within Calgary city limits only, service available on most items in stock, $25.00 minimum delivery charge for Super Rush Service. This is dependent on availability of product, of course.
Canada excluding Alberta: 10% of the dollar value of the order, $15.00 minimum delivery charge. We do not charge PST as a separate line item but we are required to charge HST.
USA / International: Current 1st class mail charges plus handling will be added to your order, $15.00 minimum.
NOTE: Shipping charges are non-refundable and do not include GST/HST.
RETURNS:
Returns: Returns in good condition are accepted up to 30 days from purchase date (receipt or original version of invoice is required). Any returns must be authorized first, then sent PREPAID to our mailing address or brought in person to our showroom. Unauthorized returns and collect packages will not be accepted. Delivery/Shipping charges are NON-REFUNDABLE. Credit for returns will normally be in the form of item exchange. Returns are subject to a 20% re-stocking fee. Due to risk of contamination, all chemicals and kits containing chemicals are NON-RETURNABLE and NON-REFUNDABLE.
PAYMENT:
Canada: Cheque, Money Order, institutional Purchase Order, Visa or e-Transfer. We do not accept MasterCard or debit at this time. Cash payments acceptable for personal shopping only, do not send cash in the mail.
U.S. / International Customers: We welcome orders from outside Canada. Our prices are in Canadian dollars. Payment for orders to be shipped outside Canada should be made in advance by e-Transfer or VISA (preferred methods), institutional Purchase Order, International Money Order or check. If necessary, ask for a Quote or Pro-Forma invoice to know the exact amount of your order. We do accept checks in U.S. currency, just ask for a US$ payment option. All International customers are responsible for their local state or federal taxes and any Customs / import charges. Of course, Canadian taxes (GST, HST and PST) are NOT applicable to orders being exported from Canada.TERMS AND CONDITIONS: (the fine print)
We have no minimum order, but if needed, minimum Delivery/Shipping rates apply (see above). Payment should accompany order if by mail. Payment by mail is by cheque (ask for an exact quote first) made out to Science Is... or institution Purchase Order (P.O.). We accept fax orders with Visa card numbers and an authorization signature; an accompanying P.O.; or if invoicing has been arranged, payment is due net 30 days from the invoice date. Overdue accounts subject to a 2 % per month surcharge. Prices are subject to change without notice. We may be forced, on occasion, to make reasonable substitutions of equal or greater value for certain items. All orders subject to acceptance by Science Is.... Due to the nature of many of our items, no guarantee is made as to the suitability of materials for a particular purpose. Goods are sold/rented with the knowledge of all parties that due to their nature, some of the products offered by Science Is... can be dangerous if misused, therefore Science Is..., its officers, owners, employees and management cannot be held responsible for any accident, damage, loss or injury related to or allegedly related to any of the products we sell or rent, nor can we be responsible for the deliberate misuse of products offered by Science Is....